Shipping and returns

 Shipping

We ship to all countries worldwide. All orders are shipped via UPS courier services. Delivery time depends on the exact destination and takes usually 2-6 working days. Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses and during promotion period can result in longer delivery times.

Shipping cost for USA starting from 29$*

*higher shipping costs may apply with more distant destinations.

 

 

Duties and Taxes

The prices of products are expressed in USD. For orders outside of the EU, the additional taxes and duties shall be born by the customer.
Le Petit Trou cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
If a customer refuses a shipment, the customer is responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to the shipper. This amount will be deducted from the refund.

 

 

Payments

Payments are made by either Credit/Debit Card, Apple Pay or PayPal (paypal.com). All payments are made using a secure SSL connection.  

 

 

Return and exchange

Want to return something to us? It super simple, just follow the instructions below.

To be eligible for a return, the products have to be in the same condition as they were shipped, not bearing the signs of usage alongside intact packaging. To ensure a smooth logistic process, we don’t offer exchanges. To change the size or product please make a return and place a new order. 

All returns from outside the European Union will bear returning duties, which the customer is obliged to cover, otherwise we won't be able to accept the package.

 

How to make a return?

1. Before proceeding with any return request, please contact our team at customercare@le-petit-trou.com including the number of your order in the title. You have 28 working days from receiving your order to issue a return request. 

2. You have 14 working days to return the goods after contacting our team members with return request.

3. Print and fulfill RETURN FORM and pack it with the goods you want to send to us.

4. You can return the products yourself, by using the address provided below on this page.  

5. After acceptance of the goods' quality, the money will be returned within 14 working days from receiving the package. 

DOTPACK

Wspólna 1

42-125 Libidza, Poland

+48 796 124 931

 

Complaints

In order to file a complaint, please contact our Customer Care Department by writing the order number in the title section. Complaint can be filed by sending an email to customercare@le-petit-trou.com with fulfilled complaint form and attached pictures of the defect (download the complaint file). After acceptance the complaint, in order to repair the defect, the client can send the product to the address listed below. 

  

LE PETIT TROU

Koszykowa 5

00-564 Warsaw, Poland

+48 538 272 292